Terms and Conditions

Returns & Replacements

Merchandise cannot be returned without a Return Authorization (RA) number. Returns sent without an RA number will not be accepted.

We only accept returns of merchandise with a manufacturer's product defect. Merchandise cannot be returned for any other reason.

How to request a return authorization: email sales@popsilingerie.com within 7 days of receiving your order with your order number, the style, color and size, and a description of the defect. If the return is approved we will send you an RA number and return instructions.

If we shipped the wrong item or your order is missing something, let us know within the same 7 days.

When will my order be shipped?

We usually ship in stock items within 1-2 business days, excluding holidays.

Can I track my order?

Once your order is shipped, you will be sent an email confirmation. Your email confirmation will include applicable USPS tracking or postal delivery confirmation information

Payment, Pricing & Promotions

We accept all major credit cards, PayPal, cashier's checks, and money orders. You may use any of these methods with the shopping cart system on this web site. Simply select your items and click the appropriate check-out option. Then fill in your shipping information and choose your method of payment. Credit cards are the fastest method of payment and orders will be processed within one working day. For all other forms of payment, orders will be shipped once payment has been received.

When paying by credit card, you must supply us with the billing address as well as the shipping address for verification. For the protection of the cardholder, all credit cards will be verified for the correct billing address. All credit cards payments will be verified for billing address, Security Code. We will not be able to process any payments  without the above-mentioned information for your own security purposes

PAYPAL

For internet orders, this is a safe and fast way to send payments. Please note orders will be shipped when the notification arrives from PayPal.

Where can I enter a coupon or promotional code?

Occasionally we offer a coupon or promotional codes to our customers. To use one of these codes, please enter the code on the "Payment" page of our checkout process. If you place your order over the phone, please inform the customer service agent that you have a code. Only one coupon code may be used per order.

How do we secure your information on our site?

This Web site has the following types of security measures: limited access data-centers, firewall technology, and secure-socket-layer (SSL) certificate authentication. SSL is an encryption technology that provides security for information that's transmitted over the Internet. This site accepts orders only from Web browsers that permit communication through SSL technology-for example, Internet Explorer (version 6.0 or higher), Firefox (version 3.0 or higher), Safari (version 4 or higher), Chrome (version 2 or higher), and AOL (version 9 or higher).

While we implement the above security measures on this site, you should be aware that 100% security is not always possible.